Transforming Call Center
Interactions into Actionable Insights
- Multilingual expertise
- Leveraging AI technology for better accuracy
- ISO-certified security and confidentiality
- Customized speaker tagging & timestamps available
About the Solution
In the dynamic and customer-centric world of call center companies, effective communication and accurate record-keeping are essential for delivering exceptional customer service, ensuring compliance, and optimizing operational efficiency.
Create a reliable and searchable documentation of customer conversations, and provide valuable evidence in case of disputes or compliance audits- Accurately evaluate agent performance, ensure adherence to scripts and protocols, and identify areas for improvement in customer service delivery
- Perform sentiment analysis, identify customer trends, and map areas of service improvement
- The written format allows for easier data extraction and integration with other analytical tools
Service Levels - Choose as per your Requirements
| Checkpoints | Machine Machine-generated transcript English Only |
 Machine + HumanAffordable human-verified transcript English Only |
Human 100% human-generated transcript |
|---|---|---|---|
 Machine Machine-generated transcript English Only |
 Machine + Human Affordable human-verified transcript English Only |
 Human 100% human-generated transcript |
|
| Checkpoints | |||
| Budget | Cost effective | Affordable | Premium |
| Source Audio Quality | Clear Without disturbances |
Good/Average Minor disturbances are ok | All types |
| Team | Machine only | One Quality Reviewer (Subject Expert) |
One Transcriber & One Quality Reviewer (Two Subject Experts) |
| Process | Transcript gets generated using AI | AI transcript is refined & proofread by a Quality Reviewer | Transcriber creates the transcript & a Quality Reviewer then refines it |
| Quality & Accuracy | Output may differ based on technicality, accent, and source audio quality | Better output with a round of check by a Quality Reviewer (98% accuracy) |
Best quality output (99% accuracy) |
| Speaker Identification | Limited | |
Customization possible |
| Time Stamps |  |
|
Customization possible |
| Formatting | |
|
Customization possible |
| Value Added Services | |
English Only |
English Only |
Service Levels - Choose as per your Requirements
| Machine Machine-generated transcript English Only |
Machine + Human Affordable human-verified transcript English Only |
Human 100% human-generated transcript |
|---|---|---|
Machine Machine-generated transcript English Only |
Machine + Human Affordable human-verified transcript English Only |
Human 100% human-generated transcript |
| Budget | ||
| Cost effective | Affordable | Premium |
| Source Audio Quality | ||
| Clear Without disturbances |
Good/Average Minor disturbances are ok |
All types | Team |
| Machine only | One Quality Reviewer (Subject Expert) |
One Transcriber & One Quality Reviewer (Two Subject Experts) |
| Process | ||
| Transcript gets generated using AI | AI transcript is refined & proofread by a Quality Reviewer | Transcriber creates the transcript & a Quality Reviewer then refines it |
| Quality & Accuracy | ||
| Output may differ based on technicality, accent, and source audio quality | Better output with a round of check by a Quality Reviewer (98% accuracy) |
Best quality output (99% accuracy) |
| Speaker Identification | ||
| Limited | |
Customization possible |
| Time Stamps | ||
|
|
Customization possible |
| Formatting | ||
|
|
Customization possible |
Value Added Services |
|
English Only |
English Only |
Why Choose Voxtab
Simplified Pricing
Affordable pricing and transparent, cost-efficient processes. Great value for money.
Best-in-Class Quality
ISO-certified quality management processes with native language experts.
Guaranteed On-Time Delivery
Guaranteed delivery of your files on or before time or you pay 20% less!
Quick-Fire Turnarounds
Rapid turnarounds that prioritize your deadlines. Benefit from flexi-plans for rushed same-day deliveries.
Complimentary Services
Free add-on features that come bundled with all our services. Only with Voxtab!
Data Security
Your files are treated with the highest levels of confidentiality and information security under ISO/IEC 27001:2013.
Common Use Cases For Calls Transcription
Transcribing calls enables call center companies to apply speech analytics tools to identify keywords, trends, and patterns, track metrics like average handling time, first call resolution, and customer satisfaction, and make data-driven operational improvements. Below are some typical scenarios for using the call transcripts:
- Accurately identify and analyze words (and phrases) to detect hot conversation topics as well as detect fraud
- Customer insights and feedback analysis
- Speech analytics and performance metrics
- Voice of the customer analysis
- Call monitoring and quality assurance
- Compliance and regulatory requirements
- Training and coaching of call center employees
- Dispute resolution and documentation
Compliances Covered
We adhere to the most stringent international information security and quality management standards.
